Before Helix appointment:
A US client placed a vehicle extended warranty programme through a London broking intermediary over several years of account. Following the decision of the broker to enter into run-off in June 1999 they continued to address claims issues until February 2001. Underwriters then sought an appropriate facility to manage these accounts to the extinction of liabilities.
Helix were appointed to run-off this account in mid 2001 and continue to handle it to this day. Original claim volumes exceeded 200 per bordereau with substantial individual loss files in addition. This volume has reduced by approximately 10% per year but remains considerable today with significant collections still passing through the binding authority.
Helix solution:
-
to immediately obtain all necessary policies and outstanding claims correspondence from the broker.
-
install their claims management software onto the Helix system and review all outstanding collections.
-
make direct contact with the client to obtain all necessary information needed for ongoing servicing of these accounts.
-
to approach (re)insurers and make available all required and information outstanding answers to pending questions.
-
to process all monthly bordereaux within 5 days of receipt and to act immediately on any individual claim advised.
-
to ensure all collections were complete within 30 days of receipt.
-
to ensure all queries were responded to within 48 hours.
Helix result:
Helix was appointed in April 2001 and immediately instigated collections on all outstanding bordereaux. Every monthly bordereau to date has been collected from underwriters and paid in agreed timescales.
Since our appointment we have collected in excess of US $12,000,000 with the average collection period (time from receipt of bordereau/claim to settlement) being 26 days.