Training News

WHAT'S NEW?

Welcome to our January to June 2010 open course calendar. Our calendar includes our usual suite of popular courses but in our efforts to keep our schedules topical and up to date we have introduced a number of new courses, as follows:

Communication and Planning using Emotional Intelligence
This workshop is suitable for all those looking to improve their communication skills and the ability to influence others.

It uses the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values.

The objective of the course is to help delegates understand themselves and others better, to learn about the process of communication, how to influence others in a positive way, gain greater awareness of how to interpret messages from others and to become even more confident as a communicator.

Consultative Sales for the Insurance Industry
Consultative selling is a sales technique that relies on open communication between the sales person and the customer that ensures the sales person can select the product that best suits the customer and the language best suited for the sales approach.

There are three primary differentiators that mark a Consultative Salesperson:

-  They ask more questions.
-  They provide customised (as opposed to generic) solutions. 
-  Their calls are more interactive.

The customer's needs are identified by the consultative salesperson through a combination of preparation and interactive probing.

This workshop introduces people embarking on business development and production to the core principles of consultative selling techniques. It can also be a timely reminder for more experienced producers.

Workload Management Using Project Management Principles
This course teaches delegates how to use project management techniques to manage their workload. Pretty much everything anyone does could be viewed as a project. Most of us plan our projects and in doing so consider communication, resources, business outcomes, targets, risk assessment and stakeholders, amongst other things. This course introduces delegates to the principles of project management and helps delegates apply the concept of project management to their day-to-day tasks, thereby putting them in control and better placed to manage their time.

This is a fast-paced workshop that takes a focussed and practical approach.